What to expect from the role:

• Provides supervision and direction to subordinate staff and coordinates day-to-day activities and workflow;

• Regularly monitors the accuracy, completeness, and timeliness of completion of the duties for the team supervised;

• Reports on the overall performance of the team and suggest possible areas of improvement;

• Reviews work performance, motivates subordinates to work more effectively, identifying problems with performance and solutions to those problems, determining training needs to improve performance;

• Participates and/or conducts performance evaluations on subordinated staff;

• Answers questions, and resolves problems within the work unit supervised;

• Initiate informal measures to correct misconduct or making recommendations for formal discipline;

• Deals with day to day operational changes/instructions and ensures said changes/instructions are cascaded to direct reports and other offices/departments;

• Serves as a liaison between the work unit and other offices/departments for the distribution and collection of information and to resolve operational issues;

• Supervises staff schedules, processes, and communication;

• Compiles weekly schedule so to ensure contingency within the project;

• Coordinates time off requests to ensure adequate coverage;

• Assigns staff to cover for absences;

• Supervises the maintenance of personnel records and timesheets for staff supervised;

• Delivers effective procedure/process updates/reminders in due time, both in writing and orally;

• Organizes updates/reminders/meetings to meet the needs of learners and the demands of the business.

• Designs course materials and other documents such as manuals and exercises, according to current procedures and business demands;

• Ensures the most efficient and effective learning process;

• Supervises the development and implementation of training programs within the work unit supervised;

• Timely and accurate reporting of training output/ outcome;

• Following ISO standards on keeping and updating requested records;

• Reports to the Project Manager on a daily basis;

• May serve as the back-up to the Project Manager if required

Qualifications:

• Bachelor’s degree

• Minimum of 1-year BPO Experience as Team Lead

• Excellent customer service and communication skills, both verbal and written

• Ability to multi-task and work well in a fast-paced environment

About this Position

• Join a BPO Company

• Willing to be assigned in Davao City

• Willing to work in a shifting schedule

• Temporary Work From Home

 If you are interested in applying for this role, we’d love to hear from you!