Team Leader (BPO), iloilo City - Temporary WFH

Job Title: Team Leader (BPO), iloilo City - Temporary WFH
Contract Type: Permanent
Location: iloilo
Reference: JOB_000266[272]
Contact Name: Cris LUna
Contact Email:
Job Published: July 03, 2020 08:42

Job Description

An exciting Team Leader role has become available at one of the world's trusted BPO companies.

Location: iloilo Temporary WFH



  • Reviews work performance, motivates subordinates to work more effectively, identifying
  • problems with performance and solutions to those problems, determining training needs to
  • improve performance, initiating informal measures to correct misconduct or making
  • recommendations for formal discipline; 
  • Answers questions, and resolves problems within the work unit supervised; 
  • Supervises the development and implementation of training programs within the work unit
  • supervised;
  • Serves as a liaison between the work unit and other offices/departments for the distribution
  • and collection of information and to resolve operational issues; 
  • Handles team attendance and issues
  • Following ISO standards on keeping and updating requested records;  
  • Verifying, correcting, completing the monitoring of the call flow process and performance
  • of the Customer Service Analysts within the department;
  • Correcting, completing, providing feedback to agents after completion of monthly audits;
  • reporting defectives after audit in maximum 24 hours from reporting; 
  • Serving as a Customer Service Analyst within the project
  • Monthly reporting of overall activities and set SLA parameters. AD HOC DUTIES As
  • requested by the Line Manager to perform reasonable ad hoc duties within the Job Holder’s
  • capabilities



  • University degree or equivalent through experience
  • Desirable 
  • at least 1-year TM/support experience
  • Excellent leadership and problem solving skills; 
  • Good understanding and working practice of Customer Service- Helpdesk Support;
  • Good knowledge of Composer Workplace: field matrix, idiom rules, workflow;
  • Excellent computer: proficient in Networking; OP’s
  • Vista, XP, MAC management;
  • Up-to-date on latest versions of the procedures, usage of appropriate tools;
  • Proven quality-driven performance. 



Think you are an ideal candidate? Apply now!


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