An exciting Spanish Bilingual CSR role has become available at one of the world's trusted BPO companies.
Location: Iloilo City, Philippines.
We are looking for a customer service representative who can interact with our customers and provide them with information to address inquiries regarding products and services.
What to expect from the role:
- Attracting potential customers by answering product and service questions.
- Suggesting information about other products and services.
- Generating sales leads even if you aren’t directly involved with selling.
- Answering telephone calls and transferring to appropriate departments based on their queries.
- Recording account information, opening new accounts, and maintaining accounts by updating information as and when necessary.
- Resolving product or service problems by clarifying the customer's complaint after verifying its validity.
- Determining customer’s issues, explaining the best possible solution, and ensuring it is being handled in compliance with the company’s guidelines and policies.
- At least 1-year BPO experience with exposure to SALES or RETENTION
- College Level or Graduate; High School graduate with relevant experience
- Proficient in both Spanish and English Communication
- Willing to relocate to Iloilo
Think you are an ideal candidate? Apply now!
Lennor Metier is a leading executive search and recruitment/headhunting agency in Asia, with substantial experience in hiring top-caliber professionals for companies in the Consumer Goods, Healthcare, Technology, Finance, manufacturing, and engineering industries.