Office 365 Administrator (Makati City)

Job Title: Office 365 Administrator (Makati City)
Contract Type: Permanent
Location: Makati City
Reference: JOB_000261[622]
Contact Name: King Santos
Contact Email:
Job Published: September 10, 2020 17:17

Job Description

An exciting Office 365 Administrator role has become available at one of the leading global services client.


Location: Makati City


What to expect from the role:

  • As a member of the Global  IT Infrastructure & Services Team, the selected candidate will be part of a group of IT specialists in charge of managing the company’s global Office 365 environment used by the company’s affiliates worldwide.
  • Operate the O365 ecosystem with a strong focus in the collaboration part (SharePoint/OneDrive)
  • Apply advanced technical skills and knowledge to collect the needed information and resolve issues presented to the Global Applications Support Group.
  • The technologies used are as follows:
  • Enterprise Server OS: Microsoft Windows Server 2012/2016
  • Cloud:  Azure
  • Application:  Microsoft Office 365:  Exchange Online, SharePoint Online, Skype for Business Online, OneDrive Sync, Office Online, OneNote, Outlook WebApp, Outlook Client, Skype for Business Client, and Office ProPlus Suite
  • Works in shifts covering 24x7 global IT operation
  • Manages SharePoint 2007/2013 and SharePoint Online
  • Execute migrations from on-premise SharePoint 2007/2013 farm to SharePoint Online
  • Serves as the Tier 2 support and being escalation contact of the Global Applications Support Group (ASG) for advanced level of investigation and troubleshooting for Office 365 related incidents
  • Being able to identify problems from recurring Office 365 incidents and provide resolution in a timely manner
  • Executes standard and non-standard service requests, operational tasks defined or not defined, maintenance, and deployment activities requiring from basic to advanced level of technical competency
  • Monitors and tests performance for potential bottlenecks, identify possible solutions and work with Tier 3 to resolve issues
  • Address Exchange and Skype for Business issues including Exchange remote mailbox creation and administration, Office 365 client connectivity, client software distribution, and mobile installation issues
  • Improve on existing Office 365 monitoring, management and reporting tools, and utilities
  • Develop and document best practices for supporting the Office 365 application
  • Define & maintain operational procedures
  • Follow change management procedures
  • Work with Office 365 Coe, Infrastructure, and application support teams (Geneva and Manila-based)
  • Work with the external service provider:  Microsoft
  • Maintain current knowledge of relevant technologies as assigned
  • Provide advice and training to peers on various Office 365 applications
  • Assist in the management and maintenance of the global Office 365 environment.
  • Complies with the QHSE policies including but not limited to:
  • Demonstrates a strong commitment to company’s QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE
  • Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
  • In accordance with the company’s QHSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements
  • Reports all incidents (actual incidents and near misses) in accordance with the company's Incident Reporting requirements
  • Uses all equipment (including safety equipment) in the manner intended and reports any damaged/lost equipment to the supervisor
  • Maintain a safe and tidy worksite
  • Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives, or relevant client/site contact
  • Actively participates in incident investigations and risk assessments as deemed necessary by the company’s management



  • Degree in computer science or related field. Exceptional candidates will be considered in the absence of a degree
  • Microsoft Certification an advantage
  • Responsible & responsive; open-minded, flexible, support minded, stress-resistant, tenacious, dedicated, quality & objective driven
  • Enjoy sharing knowledge & experience with others
  • Enjoy working in a team
  • Can take initiative
  • Motivated to learn
  • At least 2 years of practical experience in running complex Office 365 infrastructures
  • ITIL certified
  • Experience in working in a multinational environment
  • Microsoft SharePoint 2007/2013/Online administration
  • Experience in conducting migrations from on-premise SharePoint 2007/2013 farm to SharePoint Online
  • Experience in Share-gate tool
  • Experience in working with Service Now
  • Office 365 Deployments and integrations
  • Microsoft Exchange Server 2013/2016 Administration including hybrid configuration
  • Microsoft Outlook 2010-2016 administration and troubleshooting
  • Troubleshooting Mobile Messaging Technologies: Exchange ActiveSync, iOS, and Android
  • Troubleshooting Skype for business-related issues
  • Microsoft Active Directory administration and troubleshooting
  • Experience in managing and troubleshooting Azure AD Connect
  • Windows Server 2012/2016 System Administration
  • Windows 7/8.x/10.x Desktop Administration
  • PowerShell scripting


Think you are an ideal candidate? Apply now!


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