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Jobs

Customer Success Implementation Manager (Technology)

Job Title: Customer Success Implementation Manager (Technology)
Contract Type: Permanent
Location: Taguig
Industry:
Reference: JOB_000202[408]
Contact Name: King Santos
Contact Email: king@lennormetier.com
Job Published: February 27, 2020 13:19

Job Description

Philippines’ trusted executive search and recruitment company Lennor Metier is urgently recruiting for a Customer Success Implementation Manager on behalf of a global company.

 

The position will be based in Taguig City, Philippines.

 

Responsibilities

  • Manage and optimize the configuration of onboarded clients, to ensure their continued success in  the platform   
  • Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
  • Maintain platform relevancy according to changes business needs   
  • Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
  • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements 
  • Ensure that every client derives the most value possible from the platform  
  • Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts 
  • Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
  • Structure and execute enterprise level service delivery processes to provide scalable business solutions for fortune 500 companies.  

 

Qualifications 

  • Bachelor’s degree graduate
  • 3-7 years of experience in enterprise software deployment management and/or implementation, consulting  
  • Strength in Social Reporting and Analytics   
  • Excellent written and verbal communication skills  
  • Strong technical background with advanced computer skills 
  • Ability to work independently and as a member of a team  
  • Demonstrate experience and a passion for the social media technology universe  
  • Extremely strong communication and presentation skills 
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously  
  • Fluency in social media platforms and direct experience in working with or for social media management software is preferred   
  • Passion for solving client challenges and commitment to client delight