Philippines’ trusted executive search and recruitment company Lennor Metier is urgently recruiting for a Customer Success Implementation Manager on behalf of a global company.
The position will be based in Taguig City, Philippines.
- Manage and optimize the configuration of onboarded clients, to ensure their continued success in the platform
- Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
- Maintain platform relevancy according to changes business needs
- Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
- Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
- Ensure that every client derives the most value possible from the platform
- Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
- Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
- Structure and execute enterprise level service delivery processes to provide scalable business solutions for fortune 500 companies.
- Bachelor’s degree graduate
- 3-7 years of experience in enterprise software deployment management and/or implementation, consulting
- Strength in Social Reporting and Analytics
- Excellent written and verbal communication skills
- Strong technical background with advanced computer skills
- Ability to work independently and as a member of a team
- Demonstrate experience and a passion for the social media technology universe
- Extremely strong communication and presentation skills
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously
- Fluency in social media platforms and direct experience in working with or for social media management software is preferred
- Passion for solving client challenges and commitment to client delight