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Jobs

Bilingual Customer Support (Bahasa Melayu)

Job Title: Bilingual Customer Support (Bahasa Melayu)
Contract Type: Permanent
Location: Mandaluyong City
Industry:
Reference: JOB_000137[643]
Contact Name: Vil Pagsanjan
Contact Email: vil@lennormetier.com
Job Published: February 04, 2020 10:56

Job Description

Bilingual Customer Support (Bahasa Melayu)

Philippines’ trusted executive search and recruitment company Lennor Metier is urgently recruiting for a customer-oriented Bilingual Customer Support (Bahasa Melayu) on behalf of a global company.

The position will be based in Mandaluyong, Philippines.

Job Summary

This position serves customers by providing product and service information; resolving product and service problems.

 

Responsibilities

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed

Qualifications

  •  Bachelor’s degree in any field
  •  With at least 1 year of customer service experience
  • Fluent in both English and Bahasa
  • Exceptional customer service skills
  • Results-oriented, flexible, organized and systematic
  • Wiling to be assigned in Mandaluyong City

 

 If you are keen to join and ready to take up the challenge, please send your application now!

Kindly visit our website at www.lennormetier.com for more exciting job opportunities